Persuasive Communication

8 Steps to Building and Sustaining Effective Coalitions
Description
Have you ever tried to convince your health director, mayor, school board, minister, or business owner to support your community coalition? It’s not always easy, especially if he or she is not convinced that working in partnership is the best approach. This presentation will help you define coalitions, learn when and how to use them, and provide eight steps for building effective coalitions that promote health, a healthy environment, and prevent disease. By focusing on these steps, your coalition will be poised to reach its goals and sustain itself for the long haul. **NOTE – This course was originally delivered as a satellite broadcast.
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Beyond Words: Reading the Hidden Communications in Your Professional Interactions
Description
Research shows that an amazing 60-90% of our communication is nonverbal. So just what is it that others are telling you with their gestures, expressions and other body language? What are you conveying to them? And how can you use this information to better manage our clients and colleagues? Researcher and trainer Dr. Anne Beall will explain the basics of reading others and show you how to interpret several elements of communication that are often overlooked in professional interactions.
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Building Leadership Capacity in Emergency Management
Description
Leadership and resilience are crucial elements to effective disaster response. Please join us for this informative webcast on Building Leadership Capacity in Emergency Management. During the program, Professor Figley will share his work in co-founding the Disaster Resilience Leadership Academy at Tulane University in 2009. He will discuss the role of psychosocial and behavioral health in understanding how leaders can facilitate resilience and remain resilient. Dr. Figley will present a new platform for building leadership capacity among educational institutions in countries especially vulnerable to natural disasters. The program material was originally presented at the Institute for Disaster Mental Health's 9th Annual Conference at SUNY New Paltz on April 20th, 2012.
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Management Development Skills for the Accidental Trainer
Description
This webcast delivers a wealth of practical, no-nonsense advice that will help the participant understand what works and what doesn't in a variety of training situations. One will discover the basics of producing training programs, where best to apply limited time and resources, and simple ways to measure the effectiveness of efforts.
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Managing Diversity Begins with You
Description
The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.
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Managing for People Who Hate Managing
Description
This course explains that personality-wise and management-wise, managers are either thinkers or feelers, according to Devora Zack. Basically, thinkers lead with their heads and feelers lead with their hearts. Almost nobody's 100% thinker or feeler, yet most of managers lean one way or the other. Working with—rather than fighting against— strengths are key to understanding not only how managers make decisions and manage but also how people react to their decisions and respond to them.
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Negotiating Skills for Changing Times
Description
In today’s quickly changing, dynamic, and sometimes-volatile health care environment, negotiation skills are more important than ever before. In this course, participants will learn how to negotiate better agreements and resolve conflicts more effectively, while developing better inter-professional relationships in the process. Other specific topics include: selecting the best negotiation style, how to use time techniques effectively, ways to uncover the other party’s hidden agenda, how to neutralize emotionalism, the secret to protecting oneself against poor agreements, how framing and anchoring strategies can help get better outcomes, and when and how to make creative solutions, compromises and concessions. A proven six-step negotiation process is central to this course.
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Real Influence: Persuade Without Pushing and Gain Without Giving In
Description
In this post-pushing, post-selling world, influence can no longer be viewed as something to get from someone. People today are more aware than ever before about self-serving tricks and tactics being used on them.
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Systematic Civic Stewardship: An Organizing Model for Leading Change in the Social Sector
Description
Cities are becoming the most prominent context for social change in the world today, and they offer exciting opportunities for participative governance. A model of “systematic civic stewardship” frames the city as community-based, action-learning system. Leaders play key roles in neighborhood teams focused on local challenges (graduation rates, health outcomes, etc.), while learning and working with peers via city-wide communities of practice. We have much to learn about learning systems in any context—understanding how they work in communities and cities draws on organization experience and provokes new insights.
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The Neuroscience of Employee Engagement
Description
Many studies show a link between high engagement and organizational success, yet until now the understanding of the science of engagement has mostly focused on outcome studies, not on the underlying mechanisms involved. This session provides fresh insights into understanding what engagement is, how to measure it and most important, how to increase it. Drawing from the latest findings in neuroscience, a series of questions will be explored.
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