Using the Health Care Language Services Implementation Guide: An intervention tool for increasing language access in health care environments


Course Overview

Course Quality Rating

Course Description
According to census data, approximately one in four Americans speaks a language other than English at home. Given this growing statistic, it is imperative that organizations provide information in both culturally and linguistically competent ways. To help organizations implement effective language access services (LAS) to meet the needs of their language minority patients, thereby increasing their access to health care, the U.S. Department of Health and Human Services, Office of Minority Health (OMH) sponsored the development of the Health Care Language Services Implementation Guide (HCLSIG). The HCLSIG lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step. This session is designed to help health care administrators and organizations develop and implement effective language access services. This session will use multiple learning strategies including interactive discussion and completion of planning documents, to provide participants with concrete strategies to implement LAS within their health care organizations. Participants will be able to educate those within their organization on the importance of LAS and how to use the HCLSIG to conduct an initial assessment of their organization's current capabilities to provide these services. As communities and organizations evolve over time, the HCLSIG provides a framework and assists with the evolution of LAS. The HCLSIG can help a participant guide their organization on its mission to provide quality healthcare to all members of the community they serve, regardless of their language ability.

This course is provided by American Public Health Association and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the course.

Target Audience
Health professionals seeking to provide quality healthcare to all members of the community, regardless of their language ability.

Learning Objectives

  1. Upon completion of this course, the learner will be able to:
  2. Define cultural competency and language access services.
  3. Discuss the laws, policies, and regulations relating to language access services.
  4. Describe the four steps for implementing language access services in a healthcare organization.

Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed

Professional/Disciplinary Competencies
None listed

Online/ Self-study

Credit /CEU
None available

None listed

None listed

Course Publication Date
November 10, 2010