The Messenger Chronicles: Be Prepared!


This training is provided by the New York New Jersey Public Health Training Center and will require a secondary registration.

The “Messenger Chronicles: Effective communication strategies for difficult conversations” presents a new framework for communication in difficult situations. This framework shifts focus away from managing “difficult” people towards an understanding of the process of difficult conversations and accepting responsibility for one's own performance. Given realistic situations and real-world conversations, learners will experience communication strategies and practical techniques in context.


* List the four aspects of communication (content, context, conduct, and character) for which individuals are responsible.
* Describe each step in the process of a difficult conversation.
* Describe strategies for effective conversations.
* Analyze conversations in terms of content, context, conduct, and character.
* Become more aware of their individual communication performance and strive for higher levels of performance.