Managing Conflict in the Workplace


Course Overview

Course Quality Rating


Course Description

This course provided by the South Central Public Health Partnership and may require a secondary registration and/or login.

Conflict management skills are used in all aspects of life. From interpersonal to work situations, all of us need these skills in one way or another. Some of the fundamentals of effective conflict management are intuitive, and some stretch our preferred methods of dealing with others. This course discusses dealing with conflict from a variety of different types of individuals and includes practical applications using a healthcare case study to build fundamental skills in managing conflict in a healthcare setting.

Click the LAUNCH button below to start or be taken to the course.

Target Audience

This course is designed for healthcare workers.

Learning Objectives

  1. Identify the 6 keys to managing conflict in the workplace.
  2. List some root causes of workplace conflicts.
  3. Identify the fundamentals of principled negotiations.
  4. Describe the four steps for managing workplace conflict. List the steps to take when planning for a conversation about conflict.
  5. State the difference between assertive and aggressive behavior.
  6. Explain the value of the “long term relationship” in managing workplace conflict.
  7. Describe how the four style preferences react to conflict.
  8. Explain the techniques of good listening skills for managing workplace conflict.

COL Competencies/COL Tier(s)

  1. 3A.6 (Tier 1): Communicates information to influence behavior and improve health
  2. 7A.10 (Tier 1): Describes how teams help achieve program and organizational goals (e.g., the value of different disciplines, sectors, skills, experiences, and perspectives; scope of work and timeline)

Professional/Disciplinary Competencies

none listed



Credit /CEU



3 hrs.


Required: Java Script, Real Player or Windows Media Player

Course Publication Date