Inescapable Realities in Public Health - Conflict and Collaboration: Building Competency


Course Overview

Course Quality Rating


Course Description

This course provided by TRAIN and will require a secondary login and/or registration.

Have you ever found yourself in a conflict, either professional or personal, with no idea how to get out of it without simply surrendering or fighting back? Just how is it that conflict seems to arise so often? With all the attention that "win-win" approaches get these days, is collaboration always the best way to resolve differences? Is there an element that is common to both collaborating with partners and resolving differences with them?  This broadcast included a discussion of conflict, conflict resolution, and collaboration, and how they are all tightly related. Conflict is all around us, in all aspects of our lives. It seems to be inherent in our culture and perhaps in just being human. While it's easy to create conflict, resolving it often defies our abilities. And yet there are some basic principles one can apply in both preventing conflict and in contributing positively to its resolution once conflict arises. This broadcast provided a very innovative look at conflict, why it arises, and what can be done to resolve it. Also discussed was collaboration, how it represents ONE approach to conflict resolution, and why it is an essential competency in public health practice.  

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Target Audience

This course is designed for general public health staff and students.

Learning Objectives

Describe the common connection between collaboration and conflict resolution. Describe how acting out of what we know can create conflict or deter collaboration. Identify multiple communications issues that support collaboration and conflict resolution. Identify when collaboration is appropriate for use in resolving conflict, and when it is not. Identify other options for use in resolving conflict and when to use them. Describe how collaboration is integral to the emerging paradigm for public health practice.

COL Competencies/COL Tier(s)

  1. 3A.2 (Tier 1): Communicates in writing and orally with linguistic and cultural proficiency (e.g., using age-appropriate materials, incorporating images)
  2. 3A.3 (Tier 1): Solicits input from individuals and organizations (e.g., chambers of commerce, religious organizations, schools, social service organizations, hospitals, government, community-based organizations, various populations served) for improving the health of a community 3A.4 (Tier 1): Suggests approaches for disseminating public health data and information (e.g., social media, newspapers, newsletters, journals, town hall meetings, libraries, neighborhood gatherings)
  3. 3A.5 (Tier 1): Conveys data and information to professionals and the public using a variety of approaches (e.g., reports, presentations, email, letters)
  4. 3A.7 (Tier 1): Facilitates communication among individuals, groups, and organizations
  5. 5A.9 (Tier 1): Informs the public about policies, programs, and resources that improve health in a community

Professional/Disciplinary Competencies



Online Course/Self-study

Credit /CEU



2 hrs.


Required: Java Script, Real Player or Windows Media Player

Course Publication Date

not available