Improving Your Communication Skills


Course Overview

Course Quality Rating

Course Description
This course provided by the Iowa Primary Care Association and will require a secondary login and/or registration.

The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances career mobility. The communication elements discussed in this course are designed to provide insight into your professional and personal communication.

Click the LAUNCH button below to start or be taken to the course.

Target Audience
This course is designed for general public health staff.

Learning Objectives

  1. Classify the impact of verbal and non-verbal communication
  2. Identify behavioral and communication styles
  3. Explain how different communication styles clash
  4. Describe how to adjust to the different communication styles
  5. Weigh the perspectives of others

COL Competencies/COL Tier(s)

  1. 3A.2 (Tier 1): Communicates in writing and orally, in person, and through electronic means, with linguistic and cultural proficiency
  2. 3A.3(Tier 1): Solicits community-based input from individuals and organizations

Professional/Disciplinary Competencies

Association of Teachers in Maternal and Child Health (ATMCH), Maternal and Child Health Competencies

  1. C12: Effective written and oral communication skills, including accurate and effective preparation and presentation of reports to agency boards, administrative organizations, legislative bodies, consumers, and/or the media using demographic, statistical, programmatic, and scientific information


Credit /CEU

2 hrs

Required: Flashplayer and PDF Reader

Course Publication Date