Improving Interpersonal Communication and Relationships


Course Overview

Course Quality Rating

Course Description
This course will help participants communicate with greater impact in all types of workplace interactions. Participants will learn about communication styles that work best in various situations, how to build and maintain trust, how to give and receive input and criticism, how to increase your impact at meetings, ways to improve interprofessional working relationships, how to deliver difficult messages, how to communicate with diplomacy and tact, and how to deal with difficult behaviors more effectively. Whatever the job responsibilities or the position in the hierarchy, this program will offer you an assortment of strategies that can make a real difference in interpersonal effectiveness and ability to build and maintain satisfactory working relationships.

This course is provided by South Central Public Health Partnership and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the course.

Target Audience
Professionals seeking to communicate with greater impact in all types of workplace interactions.

Learning Objectives
Upon completion of this course, the learner will be able to:

  1. Identify the roadblocks to perceptual accuracy and manage perceptions more effectively
  2. Send nonverbal messages and apply paralanguage in ways that build, rather than block, good working relationships
  3. Understand how misinterpretations can develop as a result of ambiguities in the English language, as well as the limitations of the English language in terms of non-extreme word choices
  4. Communicate in ways that are less likely to evoke defensive reactions in others
  5. Identify the barriers to effective listening and faulty listening habits. Identify the three components of effective active listening
  6. Describe the three choices for communication within the “Assertive Zone” and the two extreme styles that should be avoided in workplace communications
  7. Identify the characteristics of diplomatic communication
  8. Apply strategies for dealing with difficult behaviors, building trust, providing input, and giving/receiving constructive criticism

Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed

Professional/Disciplinary Competencies
Public Health Preparedness & Response Core Competency Model

  • 1.2: Manage behaviors associated with emotional responses in self and others.
  • 1.3: Facilitate collaboration with internal and external emergency response partners.
  • 2.2: Use principles of crises and risk communication.

Association of Teachers in Maternal and Child Health (ATMCH), Maternal and Child Health Competencies

  • C1: Organizational and management theories and practices, and their administration in both public and private agencies.
  • C4: Appropriate use of networking, team building, small group processes, advocacy, negotiation, and conflict resolution skills, and the knowledge of community organization and coalition- building techniques to address maternal and child health issues and problems.
  • C12: Effective written and oral communication skills, including accurate and effective preparation and presentation of reports to agency boards, administrative organizations, legislative bodies, consumers, and/or the media using demographic, statistical, programmatic, and scientific information.
  • C14: Effectively resolve internal employee and/or organizational conflicts through knowledge of applicable management techniques.

Online/ Self-study

Credit /CEU
None available

3 hrs.

None listed

Course Publication Date
None listed