How to Manage Conflict so it Doesn’t Manage You


Course Overview

Course Quality Rating


Course Description

This course provided by TRAIN and will require a secondary login and/or registration.

Have you ever found yourself in a conflict, either professional or personal, with no idea how to get out of it without simply surrendering or fighting back? Just how is it that conflict seems to arise so often? With all the attention that "win-win" approaches get these days, is collaboration always the best way to resolve differences? Is there an element that is common to both collaborating with partners and resolving differences with them?  This broadcast included a discussion of conflict, conflict resolution, and collaboration, and how they are all tightly related. Conflict is all around us, in all aspects of our lives. It seems to be inherent in our culture and perhaps in just being human. While it's easy to create conflict, resolving it often defies our abilities. And yet there are some basic principles one can apply in both preventing conflict and in contributing positively to its resolution once conflict arises. This broadcast provided a very innovative look at conflict, why it arises, and what can be done to resolve it. Also discussed was collaboration, how it represents ONE approach to conflict resolution, and why it is an essential competency in public health practice.  

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Target Audience

This course is designed for public health workers but techniques are Multi-Disciplinary.

Learning Objectives

  1. Identify the benefits of adopting a "conflict manager's mindset"
  2. Identify the five predominant styles of conflict management and the situations when each is most appropriate
  3. Apply strategies to neutralize your own emotions as well as those of others
  4. Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts
  5. Deal more effectively with complex or difficult conflicts through the use of seven "turnaround strategies"
  6. Understand the effects of turf battles on the functioning of state health departments
  7. Apply structural and interpersonal strategies to identify and resolve turf problems within the department
  8. Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved

COL Competencies/COL Tier(s)


Professional/Disciplinary Competencies

Community Health Center Core Competency Model (CHCM)

  1. C01: Listen to others in an open manner, respects points of view of others, and promotes the expression of diverse opinions and perspectives.
  2. C05: Demonstrate empathy and alter goals to meet the needs of the interaction/situation.


Archived Webinar

Credit /CEU



3 hrs.


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Course Publication Date

not available