Evaluating Organizational Effectiveness


Course Overview

Course Quality Rating


Course Description

This course provided by the South Central Public Health Partnership and may require a secondary registration and/or login.

Recently, an emphasis has been placed on the effects that various training and development initiatives have had on enhancing the capacity of the public health workforce and related organizational effectiveness. In turn, issues related to measuring and assessing the effects of these efforts have become much more salient. Issues surrounding who should serve as evaluators, what behaviors or outcomes should be included in the evaluation process and what impact the organization itself has on the outcomes are increasingly significant. This broadcast explained the key concepts related to evaluating organizational effectiveness in the public health domain. Examples were provided throughout the presentation to illustrate the issues from a public health perspective. In addition, guidelines were presented for executing an effective organizational evaluation process.

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Target Audience

This course is designed for multi-disciplinary workforce.

Learning Objectives

  1. Describe why it is important to evaluate organizational effectiveness within public health agencies.
  2. Discuss who should evaluate performance of the public health worker and the use of a 360 degree appraisal and feedback process.
  3. Distinguish between objective and subjective measures in establishing organizational effectiveness, including how to ensure a standardized evaluation process.
  4. Discuss the various levels of analysis to be considered in the evaluation process and how it impacts organizational decisions.
  5. Review guidelines for executing an effective organizational evaluation process.

COL Competencies/COL Tier(s)


Professional/Disciplinary Competencies



Online/Archived Webinar

Credit /CEU



2 hrs.


Required: Java Script, Real Player or Windows Media Player

Course Publication Date

not listed