Conflict Management: Lessons from the Field


Course Overview

Course Quality Rating

Course Description
In this broadcast a real-life approach to conflict management was provided as specific scenarios, sent in by viewers, were addressed to a panel of Human Resources experts. The panel discussed each submission as a case study. Viewers were also invited to join the discussion during the broadcast by calling to talk with our experts. All emails and calls were handled anonymously so that, together, the panel and the viewers were able to discuss successful conflict management strategies.

This course is provided by South Central Public Health Partnership and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the course.

Target Audience
Managers seeking training in conflict management to increase workplace productivity and morale.

Learning Objectives
Upon completion of this course, the learner will be able to:

  1. Define conflict and conflict management
  2. Describe how to structure a conflict management process
  3. Understand the importance of successful conflict management in the workforce environment
  4. Feel more confident about approaching conflicts

Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
None listed

Professional/Disciplinary Competencies
None listed


Credit /CEU
None available

2 hrs.

None listed

Course Publication Date
None listed