Conflict Management and Conducting a Hearing


This course is provided by Massachusetts Association of Health Boards and requires a secondary registration. Click on the course title to get to the registration page.
After you register with them, you will be emailed a link to begin the course. Once finished, please return to the Heartland Centers LMS and mark this course complete using the drop down ACTION menu on your Learning Plan page.

The basic principles of Conflict Management are outlined, followed by examples of how to conduct a public hearing under potentially hostile circumstances. This MAHB elearning presentation was made possible by assistance from Boston University School of Public Health, NE Alliance for Public Health Workforce Development.