Communication Gap: Linking First Responders and First Receivers


Course Overview

Course Quality Rating


Course Description

This course is provided by South Central Public Health Partnership and will require a secondary login and/or registration.

This course hopes to bridge the communication gap between first responders (e.g., EMS staff in the field) and first receivers (e.g., emergency room personnel at a hospital) in the event of a terrorist attack. Some topics that will be covered include: orientation to duties and expectations of both first responders and first receivers, channels and methods of communication, responder information collection at scene and clear communication guidelines during handoff at a hospital.                                                                                     

Click the LAUNCH button below to start or be taken to the course. 

Target Audience

None listed 

Learning Objectives

Having completed this course, the learner will be able to:

  1. Identify the differences between first responders and first receivers
  2. Identify the differences between information needed by the responders (from the hospital) and by the receivers (from the responders)
  3. List examples of information that a first responder would request from the hospital and assess the capacity of first receivers to give it
  4. List examples of information that a first receiver would request from the first responder and assess the capacity of first responders to give it
  5. Define plain (or common) language and demonstrate an understanding of its importance within Incident Command System
  6. Explain the pros and cons of triage pre- and post-decon in the field and at the hospital
  7. Define START and explain how both first responders and first receivers fit into its protocol
  8. Recognize the major parts of a triage tag and demonstrate familiarity with both creating and reading one
  9. Describe decontamination procedures
  10. List the types of information that the first responder should be able to collect at the scene and convey to the first receivers
  11. Identify the questions that first responders may need answers to when calling from the field

Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)

None listed

Professional/Disciplinary Competencies

Public Health Preparedness & Response Core Competency Model

  • 2.1: Manage information related to an emergency.
  • 2.2: Use principles of crisis and risk communication


Online/ Self-study

Credit /CEU

None available 


45 mins.


None listed

Course Publication Date