NACCHO - Quality Improvement Presentations

Description:

This module is provided by the National Association of County & City Health Officials (NACCHO). You will need to email accreditprep@naccho.org for a free download of these webinars. These webinars will require QuickTime compatibility. You can download QuickTime here: http://www.apple.com/quicktime/download/

Upon completion, please go to the Transcript page in the My Workspace menu, and select Mark Complete from the drop down action menu, then click GO. That will enable a certificate of completion.

Description: Local health departments participating in Public Health Accreditation Board's (PHAB) beta test worked with NACCHO to identify areas for improvement based on their PHAB self-assessment and implement QI processes. The following webinars were presented to the 19 local beta test sites as technical assistance for their QI efforts:
- From Better to Best: Finalizing Your Aim Statement
- Measuring a Difference: Evaluation versus QI
- Collecting and Using Data to Measure Improvement
- Using storyboards to demonstrate your QI processes
- Moving Beyond Plan: A Refresher on Do, Check, Act
- Beta Test Closing Webinar: Elevator Speeches by the Beta Test Sites

Additional materials and answered questions can be found on the NACCHO "Accreditation & Quality Improvement Webinars" page.

http://www.naccho.org/topics/infrastructure/accreditation/webcasts.cfm

Learning Objectives:
QI Project Logistics for Local Beta Test Sites
• Understand grant requirements
• Learn about available technical assistance and resources
• Interact with your peers

From Better to Best: Finalizing Your Aim Statement
• Provide a “refresher” on how to develop an effective aim statement
• Understand how to develop a QI project that involves examining a process
• Consider ways to ensure that the selected QI project is sufficiently narrow in scope

Measuring a Difference: Evaluation versus QI
• Define evaluation in the context of beta test public health efforts
• Define quality improvement (QI) in the context of beta test public health efforts
• Describe and provide examples of how evaluation and QI intersect

Collecting and Using Data to Measure Improvement
• Describe the relevance of data in a QI process
• Understand types of data to collect
• Identify elements of a data collection plan
• Identify tools to display and consider data

Responding to YOUR Needs
• Describe the relevance of storyboards in describing QI processes, including understanding the key steps to storyboard development

Moving Beyond Plan: A Refresher on Do, Check, Act
• Provide a brief review of Do, Check, Act
• Describe the transition points among phases
• Understand the options in the Act phase

Beta Test Closing Webinar: Elevator Speeches by the Beta Test Sites
• Understand the measurable results of each QI project

Target Audience: Local Public Health Department staff

Competencies Addressed:
Community Health Center Core Competency Model
• CHCM-Q1 Develop team structures and required systems regarding customer service and continuous quality improvement.
• CHCM-Q4 Teach quality improvement model to employees and assure that they utilize continuous quality improvement tools.
• CHCN-Q07 Utilize a quality improvement model to develop, implement, monitor and evaluate organizational performance standards.
• CHCM-Q08 Apply quality improvement models to determine the effectiveness and outcomes of activities including program objectives/goals

Council on Linkages between Academia and Public Health Practice
• 2A10. Apply quality improvement strategies
• 2B11. Develop continuous quality improvement strategies
• 2C12. Implements organizational and system-wide strategies

Course Duration (Hours): 7

Launch