How to Manage Conflict so it Doesn't Manage You

Description:

This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace. With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.

Learning Objectives:
• Identify the benefits of adopting a “conflict manager’s mindset”
• Identify the five predominant styles of conflict management and the situations when each is most appropriate
• Apply strategies to neutralize your own emotions as well as those of others
• Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts
• Deal more effectively with complex or difficult conflicts through the use of seven “turnaround strategies”
• Understand the effects of turf battles on the functioning of state health departments
• Apply structural and interpersonal strategies to identify and resolve turf problems within the department
• Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved

Launch